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FAMLAB PRIVACY POLICY STATEMENT

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY

The purpose of this Privacy Policy is to inform you of our personal data collection, use, and processing practices. This Privacy Policy also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. If you have any questions about this Privacy Policy, please feel free to contact us at the information provided in section 9 below.

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, and it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information.

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Google Analytics and Google Tag Manager Privacy notice

Like most websites, this site uses Google Analytics (GA), and Google Tag Manager (GTM) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA, GTM also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA, GTM makes use of cookies, details of which can be found on Google’s developer guides. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

Famlab uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA, GTM from tracking any part of your visit to pages on this website.

Facebook Remarketing.

In addition to Google Analytics, this website may collect* information (held in the public domain) for retargeting via Facebook Pixel. Facebook uses technologies, such as cookies, to customize content and advertising, and analyze traffic to the site for retargeting purposes.

Facebook Cookies Policies

This website is built on WordPress CMS.  Like most website operators, WordPress collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. WordPress purpose in collecting non-personally identifying information is to better understand how WordPress visitors use its website. From time to time, WordPress may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

WordPress also collects potentially personally-identifying information like Internet Protocol (IP) addresses. WordPress does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information. You can find WordPress Privacy Policy in section 6.0.

Disabling cookies on your internet browser will stop  WordPress from tracking any part of your visit to pages on this website.

 

3.2 Contact forms, Course registration forms, Wishlist Member Form and email links

Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

We can store your personal data when you send an invoice to our accounting system. 

Also when you register for our courses your email address, your name and phone will be forwarded to Jotform who provide us with email marketing, email newsletter services. We consider Jotform to be a third party data processor (see section 6.0 below). The email address, your name that you submit will not be stored in our Famlab website’s database or in any of our internal computer systems.

Your email address, your name, your phone number, your Address, zip code, and location will remain within our JotForm database for as long as we continue to use JotForm services. In addition, the data you put in the contact form will be collated into an email and sent to us, on our computer and email server.

The data will remain on these systems until you specifically request removal. You can do this by requesting removal at this page, or you can send us an email. If you need to delete, update or download your personal information which is hosted on our JotForm database please send us an email or you can do that by requesting an update or downloading your personal data at this page.

When you register for our courses at Wishlist Member page your email address, your first name, last name and will be stored in our Website database.

3.3 Email newsletter

If you choose to join our email newsletter, the email address and the name,  you submit in the form on the webpage will be forwarded to MailChimp. MailChimp is the provider of our email and newsletter services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address and name that you submit will not be stored in our Famlab database or in any of our internal computer systems.

Your email address, your name will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal at this page, or you can send us an email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age, you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.

 

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.2 above, if you sign up via this website at Wishlist member registration page, your personal information will be stored in this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in WordPress Database, and we can only manually identify and update, delete this information; it’s a limitation of the content management system that this website is built on ( WordPress and hosted by WpEngine).  WPEngine Privacy Policy statement is here.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by WP Engine. Full details of WP Engine security features can be found here.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen, and all of them comply with the legislation set out in section 2.0. All 4 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

7.1 CHANGING INFORMATION

Upon request, we will provide you with details regarding whether we hold any of your personal information. If you would like to change information that we maintain about you, you may go to this link and send us a request to change your personal info. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may not impact our ability to provide you with the use of our Services. We If you request to remove data we will respond within a reasonable timeframe.

We may keep your personal information and the data we process on your behalf as covered by this Privacy Policy for as long as needed to provide the Services to you.

8.0 DATA CONTROLLER

Your personal data is controlled by Positive Spiraler AS, which owns Famlab Norge, Foreldrekompetanse.no, and Oppmerksombevegelse.no. We have offices in Norway and primarily operate in Norway, with courses and guidance. If you leave your information on Famlab’s website, it is primarily used to inform you about courses etc. from Famlab, and courses from the other pages only if relevant to Famlab’s purpose and business.

The data controller of this website is:

Positive Spiraler AS, company number:  999544223

Whose registered office is Konventveien 5, 0377 Oslo.

9.0 DATA PROTECTION OFFICER

Mr. Hans Holter Solhjell

Director, Positive Spiraler AS.

Telephone: 413 186 27

Email: hans@feldenkrais.oslo.no

10.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the changelog below.

10.1 27 July 2018. Changed Section 3.1, the notice has been added about the use of Google Tag Manager at Famlab website.